Privacy Policy
Why do you have a privacy policy?
Under a range of acts, including the Data Protection Acts of 1984 and 1998 as well as the EU General Data Protection Regulation (GDPR) which comes into effect on 25th May 2018, we must comply with certain regulations . The regulations ensure that any data you provide to us with is processed carefully and with due care and attention. For the purpose of the data protection act, your data controller is : A Total Kleaning Service, Unit 2, Station Passage, South Woodford, E18 1JL
What sort of data do you collect?
We collect data about you to assist in the process of offering a cleaning service. This data may include:
Personal data such as name, address and contact information
Financial information including account/card and transactional information
Goods and services provided
We may also collect and use aggregated data such as statistical or demographic data for the purpose of offering a better service to clients.
Please note: We DO NOT collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions or offences.
How do you collect this information?
You may give us your full name, full address and contact details (email address and mobile/landline number) and transactional information by filling in forms or by corresponding with us via email, phone, post or otherwise. This includes personal data you provide when you
- Enquire about our services
- Book our services
- Subscribe to our services
- Request marketing to be sent to you
- Interact with us on our website, applications, social media accounts
- Reporting a problem with any of our services
- Send feedback to us
- Complete a survey/questionnaire we may as from time to time.
Why do you process this information?
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Performance of contract: This means processing your data where it is necessary for the performance of a contract to which you are party to or to take steps at your request before entering into such a contract
Legitimate Interest: This means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the most secure experience. We make sure we consider and balance any potential impact on you and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted by law)
Comply with a legal or regulatory obligation: This means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
Do you pass details onto third parties?
Where necessary, we may pass data onto third parties to help us to process data and to sub-contractors for the purpose of providing a cleaning service to you. Some of our software may also have access to your personal data.
How do you let me know if your policy has changed?
Any policy changes, either due to business reasons or changes in legislation, will be posted on our website or through email notification.
The right to access, change, delete, restrict, object, request a copy
You have rights regarding the personal data we store on your behalf. These are:
- Access to a copy of your personal data
- Object to processing
- Stop receiving marketing material
- Object to decisions being taken by automated means
- Have inaccurate personal data rectified, blocked, erased or destroyed
- Lodge a complaint with the Information Commissioners Office
All requests must be in writing to: A Total Kleaning Service, Unit 2, Station Passage, South Woodford, E18 1JL. Please note that a request for erasure may result in you not being able to use our services.
Upon receipt of a request from a data subject, A Total Kleaning will fulfil the request with undue delay.
This policy will be reviewed on an annual basis.